Job Description
Join Our Dynamic Team in Jacksonville, FL! FirstCall Solutions is urgently hiring motivated individuals with no experience for our entry-level Customer Service Associate positions. If you're a quick learner with excellent communication skills and a passion for helping others, this is your opportunity to launch your career in a supportive environment. We provide comprehensive training and growth opportunities for dedicated team members. Don't miss this chance to become part of our award-winning customer service team!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory requirements
- Continuously improve product knowledge through training materials
- Identify upsell opportunities to enhance customer experience
- Participate in team meetings and performance reviews
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent (GED accepted)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and typing
- Positive attitude and willingness to learn new systems
- Ability to work flexible hours including evenings and weekends
- Valid Florida driver's license if field visits required