Job Description
Join our dynamic team at Horizon Solutions Group! We're urgently seeking enthusiastic individuals with no prior experience to kickstart their careers in customer service. As a Customer Service Associate, you'll receive comprehensive training and mentorship while delivering exceptional support to our valued clients. This is your opportunity to grow professionally in a supportive environment with competitive compensation and benefits. No experience? No problem! We're investing in your success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge and skills
- Meet daily performance metrics and quality standards
- Contribute to a positive team culture through collaboration
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer literacy and willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Reliable transportation and punctuality