Job Description
Launch your career with Cleveland Solutions Group! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Associate, you'll receive comprehensive paid training and ongoing mentorship to develop essential skills in communication, problem-solving, and client relationship management. Our supportive environment encourages growth and advancement opportunities for dedicated team members. Enjoy competitive benefits including health insurance, paid time off, and a 401(k) match. If you're a recent graduate or career-changer ready to build a professional foundation, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Meet performance metrics for response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Ability to thrive in a fast-paced environment
- Basic computer proficiency (typing, Microsoft Office)
- Positive attitude and willingness to learn
- Reliable transportation to downtown Cleveland office
- Passion for helping others succeed