Job Description
Launch your career with Pinnacle Solutions Group! We're seeking passionate individuals for our Entry-Level Customer Service Associate positions in Pittsburgh. No experience required—we provide comprehensive training and mentorship to help you thrive. Join our dynamic team where your growth is our priority.
As a leading BPO provider, we offer competitive benefits, flexible scheduling, and a collaborative culture. Perfect for recent graduates or career changers looking to build professional skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction rates
- Document interactions in CRM systems and maintain accurate records
- Collaborate with team members to improve service quality
- Complete product knowledge training to assist customers effectively
- Adhere to company policies and compliance standards
- Identify opportunities to enhance customer experiences
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train all new hires
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable attendance and punctuality
- Problem-solving mindset with attention to detail