Job Description
Launch your career with Urban Retail Group! We're seeking enthusiastic Entry-Level Customer Service Associates to join our dynamic team in Oakland. No experience is required – we provide comprehensive training to help you succeed. This is your opportunity to develop professional skills while delivering exceptional service to our diverse community.
As a valued team member, you'll gain hands-on experience in retail operations, customer engagement, and problem-solving. We offer a supportive environment where your growth is prioritized, with clear pathways for advancement into supervisory or specialized roles. If you're a motivated learner with a passion for helping others, we want to meet you!
Responsibilities
- Provide friendly, efficient customer service in-person and via phone/email
- Process transactions accurately using POS systems
- Assist with inventory management and store merchandising
- Resolve customer inquiries with empathy and professionalism
- Collaborate with team members to maintain store operations
- Adhere to all company policies and safety protocols
- Participate in ongoing training and skill development
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn
- Reliability and punctuality essential
- Fluency in English (Spanish a plus)