Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and kickstart your career in Indianapolis! We're seeking motivated individuals with no prior experience to deliver exceptional service to our growing client base. Enjoy comprehensive training, career growth opportunities, and a supportive environment where your success is our priority. Apply today and become part of Indianapolis's thriving tech community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Document all customer interactions and maintain detailed records
- Collaborate with team members to resolve complex customer issues
- Identify opportunities to upsell products and services
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response times and customer satisfaction
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills with a customer-first mindset
- Ability to learn new technologies quickly with minimal training
- Basic computer proficiency and typing skills (35+ WPM)
- Reliable transportation to our downtown Indianapolis office
- Flexibility to work occasional weekends or holidays
- Positive attitude and eagerness to grow professionally
- No prior experience necessary – we provide full training!