Job Description
Launch your career with Global Solutions Ltd., a leading UK customer service provider! We're seeking motivated individuals with no prior experience to join our dynamic team in London. Our comprehensive training program equips you with essential skills while offering competitive benefits and growth opportunities. Perfect for recent graduates or career changers looking to build a professional foundation in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve basic service issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to ensure consistent service quality
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing product knowledge and skills training
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills in English
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to remain calm under pressure
- Excellent problem-solving and active listening abilities
- Reliable attendance and punctuality
- Ability to work flexible shifts including weekends if required