Job Description
Launch your career with Urban Innovations Ltd.! We're seeking enthusiastic individuals with no prior experience for our Entry-Level Customer Service Associate position. Join our dynamic team in London and gain hands-on training while supporting our valued customers. This is your gateway to professional growth with comprehensive onboarding and mentorship.
Why join us?
- Industry-leading training program
- Clear career progression path
- Collaborative team environment
- Competitive benefits package
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service
- Adhere to company policies and service standards
- Continuously develop product knowledge
- Identify opportunities for service improvements
Qualifications
- No prior experience required – open to all backgrounds
- Exceptional communication skills (verbal/written)
- Strong problem-solving abilities
- Proficient in basic computer applications
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- High school diploma or equivalent