Job Description
Ready to launch your career? ConnectFirst Solutions is seeking passionate individuals with no prior experience to join our dynamic customer service team in Manchester. We provide comprehensive training and growth opportunities for motivated newcomers. As a Customer Service Associate, you'll be the first point of contact for our valued clients, delivering exceptional experiences that build lasting relationships. Our supportive environment ensures you'll develop professional skills while making a real impact.
What We Offer:
- Full-time position with competitive starting salary
- 4-week paid training program
- Career progression pathways
- Health insurance and pension scheme
- Modern downtown Manchester office
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and satisfaction
- Continuously improve product knowledge
- Provide feedback to enhance customer experience
Qualifications
- No previous experience required
- Strong communication and active listening skills
- Ability to work calmly under pressure
- Basic computer proficiency
- Positive, solution-oriented mindset
- Team player with collaborative spirit
- Willingness to learn new technologies
- Attention to detail and accuracy