Job Description
Launch your career with Global Solutions Group, a leading UK customer service provider! We're seeking enthusiastic individuals with no prior experience to join our dynamic Manchester team. Our comprehensive training program equips you with essential skills in communication, problem-solving, and digital tools. Enjoy competitive benefits, career progression opportunities, and a supportive work environment designed for newcomers. Perfect for graduates, career changers, or anyone starting their professional journey.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and resolution
- Participate in weekly training sessions and skill workshops
Qualifications
- No prior experience required – full training provided
- Strong written and verbal communication skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options