Job Description
Launch your career with Global Innovations Group! We're seeking passionate individuals for our Entry-Level Customer Service Associate role – no experience required. Join our award-winning team in London and develop professional skills while making a real impact. We provide comprehensive training, mentorship, and clear growth pathways for motivated newcomers. Perfect for graduates or career changers ready to excel in a dynamic, supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and account updates using our CRM system
- Collaborate with senior team members to resolve complex customer issues
- Document all interactions accurately in our customer database
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing product knowledge training sessions
- Contribute to team initiatives for service improvement
Qualifications
- No prior experience required – open to all backgrounds
- Exceptional verbal and written communication skills in English
- Strong problem-solving abilities and customer-focused mindset
- Proficient with Microsoft Office and comfortable learning new software
- Ability to multitask in a fast-paced, team-oriented environment
- Positive attitude with resilience when handling challenging situations
- High school diploma or equivalent (A-Levels, GCSEs, or international equivalent)