Job Description
Join our dynamic team in San Jose and launch your career with comprehensive training! We're seeking motivated individuals with no prior experience to join our award-winning customer service department. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of Silicon Valley.
What We Offer:
- 4-week paid training program
- Health insurance, 401(k) matching, and paid time off
- Clear career progression path to team leadership
- Modern downtown office with free parking
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Document interactions in CRM systems
- Collaborate with support teams for complex cases
- Meet performance metrics for response time and resolution
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- No prior experience required
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to learn technical procedures quickly
- Customer-focused mindset with empathy
- Reliable transportation to downtown San Jose
- Availability to work Monday-Friday 9am-5pm