Job Description
Launch your career with First Response Solutions, a leader in customer experience innovation! We're seeking motivated individuals with no prior experience to join our dynamic team in Pittsburgh. Enjoy comprehensive training, career advancement opportunities, and a supportive environment where your potential is nurtured. If you're eager to learn, excel, and make a difference, this is your perfect starting point.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining positive brand representation
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Adapt to evolving industry standards and technologies
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (GED)
- Zero prior experience required – we train from scratch!
- Strong verbal communication skills and active listening ability
- Basic computer literacy and typing proficiency
- Ability to thrive in fast-paced, team-oriented environments
- Positive attitude and willingness to learn new systems
- Reliable transportation to Pittsburgh office location