Job Description
Join our award-winning team as an Entry-Level Customer Service Associate and launch your career in Oakland's vibrant community sector! No prior experience required—we provide comprehensive training to help you succeed. As a vital member of our support team, you'll assist residents with inquiries, coordinate outreach programs, and contribute to initiatives that strengthen our local neighborhoods. We value passion and potential over experience, offering a supportive environment where your growth is our priority.
Why Join Us? Competitive pay, comprehensive benefits, career development opportunities, and the chance to make a tangible impact in Oakland communities. We're committed to fostering a diverse, inclusive workplace where everyone thrives.
Responsibilities
- Respond to resident inquiries via phone, email, and in-person with professionalism and empathy
- Support community outreach events and program coordination
- Document interactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve service issues
- Contribute to community feedback analysis and service improvement initiatives
- Assist with data entry and reporting tasks
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, team-oriented environment
- Basic computer proficiency (Microsoft Office Suite)
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Oakland location
- Positive attitude and willingness to learn
- Commitment to Oakland community values