Job Description
Are you ready to launch your career in the heart of Virginia Beach? Apex Support Solutions is looking for driven, eager individuals to join our rapidly growing team. We specialize in providing top-tier technical support and customer relationship management.
This is an excellent opportunity for candidates with no prior experience who possess a strong willingness to learn and a passion for helping others. We provide comprehensive training, mentorship, and a clear path for professional advancement within our organization.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Comprehensive training program for career changers and fresh graduates.
- Modern, remote-first work environment with a hybrid option in Virginia Beach.
- Health, dental, and vision insurance starting day one.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and live chat.
- Utilize CRM software to document customer interactions and resolve technical issues efficiently.
- Collaborate with the technical support team to escalate and resolve complex tickets.
- Adhere to strict service level agreements (SLAs) to ensure customer satisfaction.
- Identify patterns in customer feedback to suggest process improvements.
- Maintain a professional, positive demeanor during high-pressure situations.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills with a focus on clarity.
- Reliable internet connection and a dedicated workspace.
- Ability to work flexible shifts, including evenings and weekends.
- No prior experience necessary; we value attitude and aptitude over history.