Job Description
Launch your career with Pennsylvania Customer Solutions Inc.! We're seeking motivated individuals to join our dynamic team as Entry-Level Customer Service Associates. No experience is required – we provide comprehensive training to help you succeed. If you're passionate about helping others and ready to grow professionally, this is your opportunity to start a rewarding career in customer service. Enjoy competitive pay, benefits, and a supportive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Assist customers with order processing, tracking, and account management
- Document interactions and update customer information in our CRM system
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (no college experience required)
- No prior experience necessary – we train all new hires
- Strong verbal communication and active listening skills
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and willingness to learn in a fast-paced environment
- Ability to work flexible hours including evenings and weekends as needed
- Valid US work authorization and reliable transportation