Job Description
We are seeking a dedicated and professional Customer Service Representative for a direct hire opportunity in Indianapolis. This role offers the stability of permanent employment with the immediate benefit of weekly paychecks. Our client is a rapidly growing organization looking to expand their support team with individuals who are passionate about delivering exceptional service.
As a key member of our team, you will be the face of our brand, ensuring our clients receive the assistance they need with a positive and professional attitude. We value reliability and hard work, offering a supportive environment where your contributions are recognized and rewarded.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Accurately document customer interactions, account details, and issues within the CRM system.
- Resolve complex customer complaints and escalate issues to management when necessary, ensuring follow-through.
- Provide product and service information to clients to help them make informed decisions.
- Collaborate with internal teams to improve service processes and address recurring customer feedback.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service, support, or a related field.
- Excellent verbal and written communication skills with a clear and professional speaking voice.
- Proficient computer skills, including Microsoft Office Suite and CRM software.
- Strong problem-solving abilities and the ability to multitask in a fast-paced environment.
- Reliable transportation and willingness to work a flexible schedule, including occasional overtime.