Job Description
Are you looking for a Direct Hire position with Weekly Pay?
Apex Support Solutions is seeking a highly motivated Customer Service Representative to join our dynamic team in Orlando, Florida. We are committed to providing our employees with competitive compensation and a stable career path. Join us and enjoy the benefits of direct employment with a focus on your financial well-being.
Why Join Us?
- Weekly Pay: Get paid on time, every week.
- Direct Hire: Build a long-term career, not just a temporary job.
- Modern Environment: Work in a collaborative and tech-forward office.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the highest level of support. We value integrity, communication, and a customer-first mindset.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat.
- Resolve complex issues and escalate tickets when necessary to ensure customer satisfaction.
- Accurately document customer interactions and account details in our CRM system.
- Build rapport with customers to foster long-term loyalty.
- Collaborate with the sales and technical teams to ensure consistent service delivery.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to multitask and thrive in a fast-paced environment.
- Must be authorized to work in the United States.