Job Description
Are you a people-person looking for a stable, direct hire opportunity in the heart of Texas? Fort Worth Logistics Solutions is currently hiring a dedicated Customer Service Representative. We believe that talent is found in character and skill, not just a diploma. This role is perfect for individuals eager to build a long-term career in a fast-paced environment without the barrier of a degree requirement.
As part of our team, you will be the primary point of contact for our valued clients, handling inquiries, processing orders, and ensuring satisfaction. We offer a competitive salary, comprehensive benefits, and a culture that values hard work and dedication.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Process and verify customer orders, track shipments, and provide accurate delivery updates.
- Maintain precise records of all customer interactions and transactions in our internal database.
- Resolve complex customer issues and collaborate with warehouse and logistics teams to find solutions.
- Identify recurring customer needs and suggest process improvements to management.
- Assist with general administrative duties to support the daily operations of the customer service department.
Qualifications
- High school diploma or GED (Associate's or Bachelor's degree preferred but NOT required).
- 1+ years of experience in customer service, sales support, or administrative roles.
- Strong verbal and written communication skills with a professional and polite demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to multitask effectively in a fast-paced, deadline-driven environment.
- Reliable transportation and a willingness to work a standard full-time schedule.