Job Description
Join Nashville's fastest-growing payroll and staffing firm as a Remote Customer Service Specialist with immediate daily pay options! We're seeking passionate professionals to deliver exceptional support to our diverse client base while enjoying the flexibility of fully remote work. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and the unique advantage of receiving your earnings daily through our proprietary payroll system.
As a key member of our client experience team, you'll handle inquiries with empathy and efficiency, resolve payment discrepancies, and build lasting relationships. Our cutting-edge remote work infrastructure ensures seamless collaboration while maintaining work-life balance. If you thrive in dynamic environments and value financial flexibility, this role is your gateway to a rewarding career in Nashville's thriving business ecosystem.
Responsibilities
- Process daily payroll inquiries and payment adjustments via secure digital platforms
- Resolve client payment discrepancies within 24-hour SLA
- Document all interactions in CRM systems with 99.5% accuracy
- Collaborate with Nashville-based finance team on complex account issues
- Train on proprietary daily-pay software and compliance protocols
- Conduct weekly performance reviews with remote supervisor
- Contribute to process improvement initiatives for remote operations
Qualifications
- 3+ years customer service experience in payroll, fintech, or B2B sector
- Proficiency with remote work tools (Zoom, Slack, Salesforce)
- Strong analytical skills for payment reconciliation tasks
- Ability to work independently with minimal supervision
- Valid Tennessee work authorization and US bank account
- Excellent written and verbal communication skills
- High-speed home internet connection (minimum 50 Mbps)
- Flexible availability for occasional Nashville-based team syncs