Job Description
Join FlexiPay Solutions, Portland's premier daily-pay employer! We're seeking motivated Customer Support Specialists who value financial flexibility and immediate compensation. Get paid daily for your hard work while supporting our growing client base of tech startups and local businesses. This contract role offers the perfect blend of stability and freedom, with no waiting for bi-weekly paychecks.
As a key member of our remote-first team, you'll handle client inquiries via chat and email while maintaining our reputation for exceptional service. We provide comprehensive training and a supportive environment where your contributions are recognized immediately. If you're detail-oriented, tech-savvy, and ready to take control of your earnings, this opportunity is for you.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 98% accuracy
- Resolve technical issues and process client requests within 4-hour SLA
- Maintain detailed records in CRM system with zero data-entry errors
- Collaborate with cross-functional teams to resolve complex escalations
- Identify process improvements and suggest efficiency enhancements
- Adhere to daily performance metrics and quality standards
- Complete daily reconciliation tasks for payment processing
Qualifications
- Minimum 1 year customer service experience in tech or retail
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication with professional email etiquette
- Ability to multitask across 3+ communication channels simultaneously
- Strong problem-solving skills with analytical mindset
- Reliable high-speed internet and quiet home office setup
- Available for flexible shifts including weekends as needed
- Must pass background check and drug screening