Job Description
Join ExpressPay Staffing and unlock your financial freedom with our revolutionary daily pay program! We're seeking energetic Customer Service Specialists in Charlotte to provide exceptional support while enjoying same-day earnings. No more waiting for weekly or bi-weekly paychecks – get paid instantly for every shift worked!
As a cornerstone of our client's operations, you'll handle inbound inquiries, resolve customer concerns, and maintain high satisfaction standards. This flexible contract role offers immediate start dates and competitive daily compensation. Perfect for students, gig workers, or anyone seeking quick access to their earnings.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and service complaints efficiently
- Update customer records and maintain accurate documentation
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics and quality standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work rotating shifts including weekends
- Reliable transportation to our Charlotte facility
- Pass background check and drug screening