Job Description
Join FlexPay Staffing Solutions and experience the future of work with daily pay! We're seeking motivated Customer Service Representatives to join our Austin-based team, offering flexible contract positions with immediate compensation. Enjoy the freedom of same-day payments while delivering exceptional support to clients across diverse industries. Our modern downtown office provides a collaborative environment with cutting-edge technology to ensure your success.
As a leader in daily-pay staffing, we empower professionals to achieve financial flexibility without sacrificing career growth. This contract role offers competitive hourly rates, comprehensive training, and the opportunity to build your portfolio while maintaining work-life balance. Perfect for students, gig workers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and process transactions using our proprietary payment platform
- Maintain accurate client records and documentation in CRM systems
- Meet daily productivity targets while maintaining 95%+ customer satisfaction scores
- Collaborate with team members to escalate complex issues and optimize processes
- Participate in ongoing training to stay updated on product knowledge and compliance
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Excellent communication skills and professional phone etiquette
- Ability to work flexible shifts including evenings and weekends
- Must be authorized to work in the United States