Job Description
Join PayNow Solutions and experience financial freedom with daily pay! We're seeking passionate Customer Service Representatives to join our growing Oklahoma City team. As a leader in fintech innovation, we empower employees with same-day payment options, flexible scheduling, and comprehensive benefits. Enjoy competitive compensation, paid training, and a supportive environment where your contributions are recognized daily.
Our ideal candidates thrive in fast-paced settings, possess exceptional communication skills, and value customer-centric solutions. We provide all necessary tools for success including modern workstations, performance bonuses, and advancement opportunities within our expanding network.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve payment processing issues with 95% first-contact resolution
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service protocols
- Meet/exceed KPIs for customer satisfaction (CSAT) and response times
- Participate in weekly training sessions on new products/processes
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fintech or retail
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Type 40+ WPM with 95% data entry accuracy
- Available for flexible shifts including weekends/holidays
- Valid U.S. work authorization and reliable transportation
- Pass background check and pre-employment screening