Job Description
Join SwiftPay Staffing Solutions and experience the freedom of daily pay! We're seeking enthusiastic Customer Service Representatives in London to deliver exceptional support while getting paid daily for your work. Enjoy flexible scheduling, immediate payment processing, and a dynamic team environment. Perfect for students, gig economy professionals, or anyone seeking financial flexibility. No more waiting for monthly paychecks—earn daily and take control of your finances!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Update customer records in CRM systems with precision
- Meet daily performance metrics for call handling and resolution
- Collaborate with team members to improve service processes
- Participate in ongoing training on products and systems
- Document interactions accurately in compliance with GDPR standards
Qualifications
- 1+ years of customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Strong problem-solving abilities and empathy
- Availability to work flexible shifts including weekends
- Right to work in the UK
- Basic numeracy and attention to detail
- Positive attitude and resilience under pressure