Job Description
Join Our Daily Pay Revolution in Boston!
Are you tired of waiting for payday? SwiftPay Staffing Solutions offers immediate daily pay opportunities for talented Customer Service Representatives in Boston. We're seeking energetic professionals to join our direct-hire team with competitive hourly rates and same-day payment options. Enjoy the flexibility of daily pay while building a stable career path with full-time benefits including health insurance and retirement plans.
Our Boston office features modern amenities, collaborative workspaces, and a supportive culture focused on employee growth. We provide comprehensive training and career advancement opportunities for top performers.
Responsibilities
- Handle inbound customer inquiries with professionalism and empathy
- Process orders and resolve billing discrepancies efficiently
- Document customer interactions using CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with cross-functional teams to improve service quality
- Adhere to company policies and compliance standards
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in BPO or retail
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to type 35+ WPM with high accuracy
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Bilingual (Spanish) candidates strongly encouraged