Job Description
Are you a people person with a knack for solving problems? Apex Data Systems is looking for a dedicated Customer Support Specialist to join our growing team in Louisville, KY. We are thrilled to offer a generous $2,500 Sign-On Bonus to the right candidate!
At Apex, we believe that talent and attitude are just as important as a degree. If you are looking for a dynamic environment where you can build a long-term career without the barrier of a four-year degree, this is the place for you.
Why Join Us?
- Generous Compensation: Competitive base salary plus the $2,500 Sign-On Bonus.
- No Degree Required: We focus on your skills, problem-solving abilities, and drive.
- Professional Growth: Clear pathways to senior support roles and management.
- Modern Culture: A supportive team that values work-life balance.
We are ready to help you succeed—let’s build something great together.
Responsibilities
- Provide high-quality technical support via phone, email, and live chat to a diverse client base.
- Log, track, and manage customer inquiries and issues within our ticketing system (Zendesk/ServiceNow).
- Troubleshoot common hardware and software issues while escalating complex problems to senior engineers.
- Document solutions and update knowledge base articles to help future support agents.
- Collaborate with cross-functional teams (Sales, Engineering) to ensure client satisfaction and retention.
- Conduct product training sessions for new clients to ensure they maximize our software capabilities.
Qualifications
- High school diploma or equivalent (Associate's degree or Bachelor's degree is a plus but not required).
- Strong written and verbal communication skills with a customer-first mindset.
- Ability to troubleshoot basic computer operations (Windows, Mac, Office Suite).
- Experience in a help desk or customer service role is a plus, but we provide full training.
- Must be detail-oriented and able to manage multiple tickets simultaneously.
- Willingness to learn new technologies and adapt to changing processes quickly.