Job Description
Join our dynamic team at GrowthWave Solutions as a Customer Success Specialist! We're seeking motivated individuals to drive client satisfaction and retention without requiring formal degrees. If you excel in communication and problem-solving, this is your opportunity to launch a rewarding career in tech support. Enjoy competitive pay, comprehensive training, and a collaborative work environment in downtown LA.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Proactively identify upsell opportunities during client interactions
- Document cases accurately in CRM systems for team visibility
- Collaborate with technical teams to resolve complex issues
- Analyze feedback trends to improve service quality
- Maintain 40+ daily client touchpoints through scheduled check-ins
- Train new clients on platform features during onboarding
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service or sales experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in fast-paced, metric-driven environments
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Valid California driver's license (for occasional client visits)