Job Description
Are you a global talent ready to make an impact in the heart of New York City?
Nexus Digital Solutions is actively seeking a passionate Customer Success Manager to join our growing team. We pride ourselves on being a foreigner-friendly workplace, welcoming candidates from all backgrounds and offering competitive visa sponsorship for qualified international applicants.
In this pivotal role, you will drive client retention, satisfaction, and growth, serving as the bridge between our clients and our innovative solutions. If you are fluent in English and eager to work in a multicultural, fast-paced environment, we want to hear from you.
Why Join Nexus Digital?
- Visa Sponsorship: We support eligible candidates through the sponsorship process.
- Global Culture: Work with a diverse team of professionals from over 20 countries.
- Modern Office: State-of-the-art facilities located in Lower Manhattan.
Responsibilities
- Build and maintain strong relationships with key client stakeholders to ensure high retention and loyalty.
- Conduct onboarding sessions to help clients maximize the value of our platform.
- Act as the primary point of contact for client inquiries and escalations.
- Track client health scores and proactively address churn risks.
- Collaborate with product and sales teams to provide feedback and drive feature adoption.
- Prepare regular performance reports and business reviews for executive stakeholders.
Qualifications
- Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
- Minimum of 2 years of experience in Customer Success or Account Management.
- Fluent English proficiency (written and verbal) required.
- Strong interpersonal skills and the ability to navigate complex stakeholder relationships.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) is a plus.
- Open to relocation or currently residing in the New York area.