Job Description
Are you looking for a stable career with weekly pay in Nashville, TN?
At Metro Support Services, we value our team's financial stability. That is why we pride ourselves on our commitment to paying our employees every week. We are currently seeking a dedicated and empathetic Customer Service Representative to join our high-performing team in the heart of Music City. If you are a problem-solver who thrives in a fast-paced environment, we want to hear from you.
As a member of our team, you will be the first point of contact for our clients, ensuring their needs are met with efficiency and care. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.
Responsibilities
- Handle Inquiries: Manage a high volume of inbound and outbound calls and emails to provide accurate information regarding products and services.
- Resolve Issues: Troubleshoot customer complaints and resolve issues promptly to ensure high levels of customer satisfaction.
- Record Keeping: Maintain detailed and accurate records of all customer interactions, transactions, and comments in our CRM system.
- Process Transactions: Accurately process orders, returns, and refunds while adhering to company policies and compliance standards.
- Team Collaboration: Work closely with the operations and sales teams to ensure seamless service delivery and share feedback.
- Upselling: Identify opportunities to recommend additional products or services to meet client needs.
Qualifications
- Education: High school diploma or GED required; Associate's degree preferred.
- Experience: Minimum of 1 year of experience in customer service, call center, or retail.
- Communication: Excellent verbal and written communication skills with a professional and polite demeanor.
- Technical Skills: Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Reliability: Must be reliable, punctual, and able to work full-time hours, including weekends if required.
- Problem Solving: Strong ability to think on your feet and de-escalate difficult situations effectively.