Job Description
Join our award-winning paid training program designed specifically for international professionals! GlobalTech Solutions is seeking motivated individuals for our Raleigh-based Customer Service Specialist role. We provide comprehensive paid training (4 weeks), visa sponsorship assistance, and cultural integration support to help you succeed in the US market.
Why Choose Us?
• Industry-leading onboarding program
• Relocation assistance available
• Diverse and inclusive workplace culture
• Clear career advancement path
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Collaborate with global team members across time zones
- Document customer interactions and maintain detailed records
- Identify opportunities for process improvements
- Participate in ongoing training sessions and skill development
- Adhere to company security protocols and compliance standards
Qualifications
- Valid work authorization or visa sponsorship eligibility
- Fluent English communication skills (written/spoken)
- High school diploma or equivalent
- Basic computer proficiency (MS Office, internet navigation)
- Customer service experience preferred but not required
- Ability to adapt to multicultural work environments
- Problem-solving mindset with attention to detail
- Flexible availability for cross-time zone collaboration