Job Description
URGENT HIRING! Immediate start for remote Customer Service Specialists in Sacramento, CA.
Join our award-winning team and deliver exceptional customer experiences from home. We're seeking passionate individuals to handle high-volume inquiries and drive customer satisfaction. This full-time remote position offers competitive pay, comprehensive benefits, and flexible scheduling.
What You'll Gain:
- Competitive salary + performance bonuses
- 100% remote work arrangement
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and live chat within 15-minute SLA
- Process orders, returns, and account modifications with 99% accuracy
- Document all interactions in CRM system while maintaining HIPAA compliance
- Collaborate with sales team to identify upsell opportunities
- Meet monthly KPIs for customer satisfaction (CSAT) and resolution rate
- Train new hires on customer service protocols
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Flexibility to work evenings/weekends as needed