Job Description
Join our dynamic team at GlobalTech Solutions, a leader in innovative tech services. We're seeking a Customer Service Specialist for an immediate hire opportunity in Chandler, AZ. This role is perfect for multilingual professionals and newcomers to the US, offering comprehensive onboarding and visa sponsorship support. Enjoy competitive pay, comprehensive health benefits, and a collaborative work environment.
Why Join Us?
- Immediate start date
- Visa sponsorship assistance
- Cultural integration programs
- Clear career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in monthly training sessions and team meetings
Qualifications
- High school diploma or equivalent (degree preferred)
- Fluent English proficiency (written and verbal)
- Additional language skills (Spanish, Mandarin, etc.) highly valued
- Experience in customer service or technical support (0-2 years)
- Basic computer literacy and familiarity with CRM software
- Flexible schedule availability including weekends
- Valid US work authorization or visa sponsorship eligibility