Job Description
Join our dynamic team in Nashville's thriving business district! We're seeking a dedicated Customer Service Specialist to start immediately. This high-impact role offers competitive pay, comprehensive benefits, and rapid career growth in a supportive environment. Perfect for motivated professionals ready to make an immediate impact.
Why Join Us?
• Competitive hourly wage with performance bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Modern downtown workspace with free parking
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with sales and support teams for seamless service
- Meet/exceed performance metrics for response times and resolution rates
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- Proficient with CRM software (Salesforce experience preferred)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Available for flexible scheduling including weekends