Job Description
Join our dynamic team as a Customer Service Specialist where your people skills shine! We're seeking passionate individuals to deliver exceptional client experiences without requiring a college degree. This role offers comprehensive training, career advancement opportunities, and a vibrant work culture in the heart of Miami. If you're a natural problem-solver with a customer-first mindset, we want you!
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive benefits package
- Clear career progression path
- Modern downtown Miami office
Responsibilities
- Handle 50+ customer inquiries daily via phone/email/chat
- Resolve billing, technical, and service issues efficiently
- Document all interactions in CRM system with 100% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly customer satisfaction targets
- Participate in weekly training sessions to enhance skills
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service or call center experience
- Proficiency with CRM software (training provided)
- Excellent written and verbal communication skills
- Strong problem-solving abilities under pressure
- Ability to type 40+ WPM with high accuracy
- Spanish fluency is a major plus
- Valid work authorization in the US