Job Description
Immediate Opening: Join Our Dynamic Team Today!
Nexus Solutions Group is urgently hiring Customer Service Specialists in Louisville, KY. If you're ready to launch your career with a forward-thinking company offering rapid onboarding and growth opportunities, apply now!
Why You'll Love Working With Us:
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits starting Day 1
- Modern downtown office with flexible scheduling
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team to improve service processes
- Meet/exceed monthly performance metrics
- Contribute to customer satisfaction initiatives
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/HubSpot)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced environments
- Strong attention to detail and organizational skills
- Basic technical troubleshooting abilities
- Positive attitude with customer-first mindset