Job Description
Join Buffalo's fastest-growing customer experience team! We're seeking passionate individuals to deliver exceptional support without requiring a college degree. Enjoy comprehensive training, career advancement opportunities, and a collaborative environment at our downtown Buffalo headquarters. Perfect for career changers, recent high school graduates, or anyone looking to grow professionally without traditional education barriers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service or retail experience preferred
- Strong problem-solving and communication skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with positive attitude
- Valid authorization to work in the United States