Job Description
Are you a dedicated listener who loves solving problems?
Apex Support Group is looking for a Customer Service Representative to join our dynamic team in Wichita, KS. In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and their satisfaction is maximized.
We pride ourselves on a culture of support and growth. If you are ready to advance your career in a high-energy environment, we want to hear from you.
What We Offer:
- Competitive hourly pay ($17.00 - $23.00)
- Comprehensive health benefits package
- Flexible scheduling options
- Professional development and training programs
Responsibilities
- Manage incoming customer communications via phone, email, and live chat with a focus on courtesy and speed.
- Investigate and resolve customer complaints, escalating complex issues to management when necessary.
- Maintain accurate and up-to-date customer records within the CRM database.
- Provide clear product information and technical support to ensure customer understanding.
- Collaborate with the sales and technical teams to improve service processes and product offerings.
- Identify opportunities to upsell or cross-sell services based on customer needs.
Qualifications
- High school diploma or GED required; associate's degree in business or communications is a plus.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills with a professional tone.
- Strong computer proficiency, including MS Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and manage time effectively in a fast-paced environment.
- A valid driver's license and reliable transportation may be required.