Job Description
Are you looking for a stable career with weekly pay in Jacksonville? Join Jacksonville Logistics Solutions for a Direct Hire opportunity as a Customer Service Representative. We value our employees and offer a competitive benefits package, including health insurance, paid time off, and a 401(k) retirement plan. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and speed.
- Manage customer accounts, process orders, and handle returns or exchanges accurately.
- Collaborate with the warehouse and shipping departments to resolve logistical issues.
- Document all customer interactions and transactions in our CRM system.
- Identify opportunities to upsell products and improve customer satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, retail, or logistics is preferred.
- Excellent verbal and written communication skills.
- Proficient in using Microsoft Office Suite and computer systems.
- Ability to work independently and as part of a team.