Job Description
Are you looking for an exciting opportunity in Laredo, TX? Laredo Global Logistics is urgently hiring a Bilingual Customer Service & Logistics Specialist to join our dynamic team. We pride ourselves on being a foreigner-friendly workplace where diversity is celebrated and career growth is prioritized. Whether you are a local resident or moving from abroad, we offer a welcoming environment and competitive benefits.
As a key member of our team, you will bridge the gap between our international clients and our local operations. If you have excellent communication skills and a passion for logistics, we want to hear from you!
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on English and Spanish support.
- Process and track orders, ensuring accurate documentation for import/export compliance.
- Coordinate closely with warehouse and shipping teams to resolve delivery issues promptly.
- Maintain accurate records in the CRM system and update client profiles regularly.
- Provide exceptional service to clients from diverse cultural backgrounds.
- Assist in onboarding new clients and explaining our logistics services clearly.
- Identify process improvements to enhance customer satisfaction scores.
Qualifications
- High School Diploma or GED required.
- Bilingual proficiency in English and Spanish (both verbal and written) is essential.
- Previous experience in customer service or logistics is a plus but not mandatory.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word).
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Valid driver's license and reliable transportation.