Job Description
Are you a dedicated professional seeking an exciting opportunity in the heart of Washington DC? Apex Solutions Group is urgently hiring talented Customer Service Representatives to join our growing team. We value empathy, efficiency, and a positive attitude.
In this role, you will be the voice of our brand, ensuring our clients receive top-tier support. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement within a dynamic corporate environment.
Why Join Us?
- Competitive hourly wage ($20.00 - $25.00).
- Comprehensive training programs.
- Modern office environment in Downtown DC.
Don't miss this chance to advance your career immediately. Apply today!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Accurately document all customer interactions and account information in our CRM system.
- Process orders, returns, exchanges, and refunds efficiently.
- Identify upsell opportunities to enhance the customer experience and meet sales targets.
- Collaborate with internal departments to resolve complex technical or billing issues.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of professional customer service experience.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving skills and a solution-oriented mindset.
- Ability to type 35+ WPM accurately.