Job Description
Are you a people person with a passion for problem-solving? Apex Support Solutions is looking for a dedicated Customer Service Representative to join our dynamic team in Virginia Beach, VA.
We are hiring immediately and offer a competitive benefits package, including health insurance, paid time off, and a collaborative work environment. If you thrive in a fast-paced setting and want to make a real impact on our customer experience, we want to hear from you today.
Why Join Us?
• Competitive hourly rate ($18.00 - $22.00)
• Comprehensive health and dental benefits
• Paid training and ongoing professional development
• Supportive and inclusive company culture
• Opportunities for advancement within the company
Responsibilities
- Resolve Customer Inquiries: Handle high-volume phone and email support requests with patience, empathy, and accuracy.
- Issue Resolution: Diagnose technical or process-related problems and provide effective, sustainable solutions.
- Documentation: Maintain accurate and up-to-date records of all customer interactions, account status, and transactions in our CRM system.
- Process Management: Assist with processing returns, exchanges, refunds, and account adjustments according to company policy.
- Feedback Loop: Communicate product feedback and common customer issues to the management team to help improve our offerings.
- Upselling & Sales Support: Identify opportunities to cross-sell or suggest relevant products to enhance the customer experience.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Communication: Excellent verbal and written communication skills with a focus on clarity and tone.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software quickly.
- Experience: Previous customer service experience in a call center or retail environment is highly valued.
- Problem-Solving: Ability to think critically, troubleshoot issues independently, and remain calm under pressure.
- Reliability: Punctual, dependable, and able to work flexible shifts including evenings and weekends as needed.