Job Description
Are you a people-person looking for an exciting opportunity in Virginia Beach?
Apex Support Solutions is urgently seeking a dedicated and empathetic Customer Service Representative to join our high-performing team. If you thrive in a fast-paced environment and enjoy solving problems while making a real impact on customer satisfaction, we want to hear from you!
We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement. Don't miss your chance to work with a forward-thinking company in a beautiful coastal location.
Apex Support Solutions is urgently seeking a dedicated and empathetic Customer Service Representative to join our high-performing team. If you thrive in a fast-paced environment and enjoy solving problems while making a real impact on customer satisfaction, we want to hear from you!
We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement. Don't miss your chance to work with a forward-thinking company in a beautiful coastal location.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve complex customer issues and complaints by investigating problems and providing effective, timely solutions.
- Build and maintain long-term relationships with clients by ensuring a positive and memorable customer experience.
- Accurately document all customer interactions and account information into our CRM database.
- Collaborate with internal teams to escalate issues that require specialized attention and ensure follow-through.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Meet and exceed daily and weekly performance metrics and KPIs.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills with a focus on tone and clarity.
- Proficient in using computer systems, CRM software, and Microsoft Office Suite.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Must be available to work flexible shifts, including weekends and holidays if necessary.
- Reliable transportation and a valid driver's license.