Job Description
Are you a natural problem solver with a passion for helping others? Horizon Support Solutions is seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Virginia Beach. In this pivotal role, you will serve as the face of our brand, ensuring our clients receive exceptional support and solutions tailored to their needs. We offer a collaborative work environment, competitive benefits, and the opportunity to grow your career in a thriving coastal city.
Why Join Us?
- Competitive hourly wage with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Professional development and training programs.
- Modern office amenities located in the heart of Virginia Beach.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Assist customers with product inquiries, account troubleshooting, and order processing in a friendly and professional manner.
- Document detailed interactions and resolutions accurately within our CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to senior support staff.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Maintain a deep knowledge of company policies, products, and services to provide accurate information.
- Uphold company standards for quality assurance and brand representation.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or retail environments.
- Excellent verbal and written communication skills with a clear, professional tone.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with computer systems, CRM software (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
- Ability to work a flexible schedule, including evenings and weekends as required.
- Must be a resident of the Virginia Beach, VA area.