Job Description
Join our award-winning customer experience team in Oklahoma City! We're urgently seeking passionate Customer Service Representatives to become the voice of our brand. Enjoy competitive hourly pay, comprehensive benefits, and a supportive culture that values your growth. No weekend shifts or nights! Apply today and start making an immediate impact.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly KPIs for resolution time and satisfaction scores
- Identify process improvements to enhance customer journeys
- Train new team members on service protocols and tools
Qualifications
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask while maintaining composure
- High school diploma; college degree preferred
- Must pass background check and drug screening
- Availability for 40-hour workweek (8:30am-5:30pm)