Job Description
Join our dynamic team at Delta Solutions Group as a Customer Service Representative in the heart of New Orleans! We're urgently seeking passionate individuals to deliver exceptional service experiences that drive customer loyalty and business growth. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to become part of our award-winning customer experience team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accuracy
- Document interactions in CRM systems and update customer profiles
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics including call quality and resolution rates
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Positive attitude with commitment to continuous learning