Job Description
Join our award-winning customer service team in Kansas City! We're urgently seeking passionate individuals to deliver exceptional support experiences. As a key member of our operations, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Start your rewarding career today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for quality and efficiency
- Proactively identify process improvement opportunities
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and active listening skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work flexible shifts including evenings/weekends
- Excellent written and verbal communication
- Passion for helping others and building relationships
- US work authorization and clean background check