Job Description
Join our award-winning customer support team and make an immediate impact! We're urgently hiring passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your voice matters. Immediate start dates available!
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Flexible scheduling options
- Recognition programs and team events
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities
- Maintain detailed knowledge of products/services
- Support weekend/holiday shifts as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office
- Type 45+ WPM with strong attention to detail
- Bilingual (English/Spanish) required
- Ability to work flexible hours including nights/weekends
- Positive attitude under pressure