Job Description
Join our award-winning team as a Customer Service Representative in Dallas, TX! We're urgently hiring passionate professionals to deliver exceptional support experiences. At Apex Solutions Group, we invest in our people with competitive benefits, growth opportunities, and a dynamic work culture. If you thrive in fast-paced environments and love helping others, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing within SLA targets
- Document interactions accurately in CRM systems while maintaining strict data compliance
- Collaborate with cross-functional teams to escalate complex issues and drive resolutions
- Identify upsell opportunities to enhance customer experience and revenue growth
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- Minimum 2 years of customer service experience in high-volume contact centers
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving aptitude with conflict resolution expertise
- Ability to multitask in fast-paced environments while maintaining composure
- High school diploma or equivalent; associate degree preferred