Job Description
Join our award-winning customer experience team in Indianapolis! We're urgently seeking passionate individuals to deliver exceptional support to our growing client base. This is your chance to launch a rewarding career with competitive benefits, flexible scheduling, and growth opportunities. Immediate start available!
Our ideal candidates thrive in fast-paced environments and are committed to turning every customer interaction into a positive experience. Enjoy our modern downtown office, comprehensive training, and a culture that celebrates innovation and teamwork.
What We Offer:
• Medical, dental, and vision insurance
• 401(k) with company matching
• Paid time off and holidays
• Professional development stipend
• Casual dress code and wellness programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics including CSAT and resolution rates
- Participate in ongoing training to master product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a B2C or B2B environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities under pressure
- Ability to multitask in a fast-paced setting
- Flexibility to work evenings/weekends as needed
- Positive attitude with a service-first mindset